Contact the Support Team
|Day||Standard Support||After Hours Event Support|
|Monday||6:30am - 4pm||4pm - 12am|
|Tuesday||6:30am - 4pm||4pm - 12am|
|Wednesday||6:30am - 4pm||4pm - 12am|
|Thursday||6:30am - 4pm||4pm - 12am|
|Friday||6:30am - 4pm||4pm - 12am|
|Saturday||Closed||6:30am - 12am|
|Sunday||Closed||6:30am - 10pm|
Our support team is available to help with any technical questions you have about the software and managing your event using Greater Giving tools.
- Email at firstname.lastname@example.org
- Live chat from the Help Center (click Support Chat at the top of this page)
- Phone at 866-269-8151
After Hours Event Support
After hours support is available if you are needing support during your event and can be reached by calling our support phone number at 866-269-8151. Email and live chat support are not available after hours. We are available 24/7 outside of the hours listed above, but you will be required to leave a voicemail request for a callback and a support agent will return your call as soon as possible.
Greater Giving is closed for standard support and provides after hours event support only, on the following holidays:
- New Year’s Day
- Martin Luther King Jr. Day
- Memorial Day
- Independence Day
- Labor Day
- Christmas Day
*If the holiday falls on a Saturday, closure is observed on the Friday preceding. If the holiday falls on a Sunday, it is observed on the following Monday.