Category

Contact the Support Team

 

Availability
*Note all hours are in Pacific Time*

Day Standard Support After Hours Event Support
Monday 6:30am - 4pm 4pm - 12am
Tuesday 6:30am - 4pm 4pm - 12am
Wednesday 6:30am - 4pm 4pm - 12am
Thursday 6:30am - 4pm 4pm - 12am
Friday 6:30am - 4pm 4pm - 12am
Saturday Closed 6:30am - 12am
Sunday Closed 6:30am - 10pm

 

Standard Support

Our support team is available to help with any technical questions you have about the software and managing your event using Greater Giving tools.

  • Email at support@greatergiving.com
  • Live chat from the Help Center (click Support Chat at the top of this page)
  • Phone at 866-269-8151

After Hours Event Support

After hours support is available if you are needing support during your event and can be reached by calling our support phone number at 866-269-8151. Email and live chat support are not available after hours. We are available 24/7 outside of the hours listed above, but you will be required to leave a voicemail request for a callback and a support agent will return your call as soon as possible.

Holidays

Greater Giving is closed for standard support and provides after hours event support only, on the following holidays:

  • New Year’s Day
  • Martin Luther King Jr. Day
  • Memorial Day
  • Independence Day
  • Labor Day
  • Thanksgiving
  • Christmas Day

*If the holiday falls on a Saturday, closure is observed on the Friday preceding. If the holiday falls on a Sunday, it is observed on the following Monday.


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