Category

Contact the Support Team

 

Availability
*Note all hours are in Pacific Time*

Day Standard Support After Hours Event Support
Monday 6:30am - 4pm 4pm - 12am
Tuesday 6:30am - 4pm 4pm - 12am
Wednesday 6:30am - 4pm 4pm - 12am
Thursday 6:30am - 4pm 4pm - 12am
Friday 6:30am - 4pm 4pm - 12am
Saturday Closed 6:30am - 12am
Sunday Closed 6:30am - 10pm

 

Standard Support

Our support team is available to help with any technical questions you have about the software and managing your event using Greater Giving tools.

  • Email at support@greatergiving.com
  • Live chat from the Help Center (click Support Chat at the top of this page)
  • Phone at (866) 269-8151

After Hours Event Support

After hours support is available if you are needing support during your event and can be reached by calling our support phone number at (866) 269-8151. Email and live chat support are not available after hours. We are available 24/7 outside of the hours listed above, but you will be required to leave a voicemail request for a callback and a support agent will return your call as soon as possible.

Holidays

Greater Giving is closed for standard support and provides after hours event support only, on the following holidays:

  • New Year’s Day
  • Martin Luther King Jr. Day
  • Memorial Day
  • Juneteenth
  • Independence Day
  • Labor Day
  • Thanksgiving
  • Christmas Day

*If the holiday falls on a Saturday, closure is observed on the Friday preceding. If the holiday falls on a Sunday, it is observed on the following Monday.


Was this article helpful?
7 out of 21 found this helpful