Import Online Purchases and Registrations

Importing Online Purchases and Registrations is a necessary step in making sure your Project data is accurate as possible. It also streamlines the data entry process by taking some of the weight off your shoulders, and letting the system do the work. Accessed from the Main Menu, all errors (stop signs) must be corrected before we can proceed. This process takes place by clicking Switch Supporter, and either matching data with an existing Supporter or creating a new one. You will know if you have Purchases to import if there is a notification on your Sales & Payments in the Main Menu.

Important: Deleting an Online Purchase does NOT prevent the Supporter’s card from being charged. This charge occurs as soon as the Supporter clicks Submit on the Project Website. Learn more about processing refunds


  1. Click Sales & Payments in the Main Menu, and select Import Online Purchases & Registrations (the number will indicate how many purchases need to be imported).
  2. The system will display purchases in the order they were originally made. The top area has no clickables, and just informs of what was purchased.
  3. The Purchaser area has the information entered by the purchaser into the Project Website. If the system does not automatically match it, click Switch Supporter.
    • Here you can either Create a New Person or Pick a Supporter.
    • If a company name was entered, you will also have an option for Create New Business, with Person as Contact. Our best practice for sponsorship purchases is to make the business the purchaser.
  4. The Admission Packages Area is where the Supporter entered information as to who will be using the ticket(s). If the system does not automatically match it, click Switch Supporter.
    • Create New Person – If you need to create a new Supporter using the provided data.
    • Make Purchaser an Attendee – If the Supporter data on the left matches the purchaser record.
    • Pick a Supporter – If the Supporter exists, but was entered with slightly different information (i.e. entered as Jon, but in the database as Jonathan).
  5. If applicable, place the newly created person in a household by using the drop down menu to the right.
  6. Once finished click Import Online Purchase to finalize the import. You can also click Skip this Online Purchase for Now to go to the next purchase, Delete Online Purchase to remove it completely, or Done for Now to return to the Project Home.

Was this article helpful?
50 out of 72 found this helpful