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Multi-Factor Authentication FAQ

In today's digital world, websites and applications are relied upon to make life easier and more accessible. Many times these interactions include sharing personal information - and your users entrust you to protect their information.

At Greater Giving, your trust is paramount to us and your donor’s payment security is our top priority. We continuously work to maintain and improve the level of security your users and donors have come to expect. 

What is MFA?

Multi-factor authentication (MFA) is a second level of security verification - so we know you are who you say you are. It keeps the wrong person from accessing your account and donor data. MFA will be a new step in your login process.

Why is Greater Giving making this change?

MFA will strengthen your account security. As a Greater Giving user, you trust us to keep your data secure. MFA will add an extra layer of protection for your account credentials and donor data.

When is Greater Giving making this change?

MFA for the Event Software and Online Payments was rolled out in August 2021. Roll out for Online Bidding is planned for the end of 2021. To ensure that you receive all communications from Greater Giving regarding this and other future product updates make sure you subscribe here.

How will MFA work on my account?

Once MFA is enabled for your organization you will login with the email address attached to your account. When you login with MFA you'll need to enter the verification code you receive in an email. This verification process will be required for Event Software and Online Payments users every 24 hours. See Using Multi-Factor Authentication. Note that once MFA is enabled for your organization, all Event Software and Online Payments users must have their own login, which includes event night staff and volunteers. A single login will no longer be able to login on multiple devices or browsers at the same time. See Event Volunteer Best Practices for more information.

Will my attendees, donors, and bidders have to use MFA as well?

Supporters will not need to use MFA when making a purchase or donation on a Project Website or Online Payments page since that does not require them to create an account or login. They will eventually be required to use MFA when logging into the Online Bidding platform, but that will not be part of the initial rollout. MFA for Online Bidding is planned for the end of 2021. Through the Online Bidding platform they will need to use the MFA verification code process once every 45 days.

What if I didn't receive the verification code?

If you don't receive your verification code, try having a code sent to you again (a sent code expires after ten minutes) and check your Spam or Junk folders. For the Event Software the email sender will be noreply@online.greatergiving.com and the subject line will be “Greater Giving Online Login Verification Code.” For Online Payments the email sender will be noreply@greatergiving.com and the subject line will be "Greater Giving Online Payments Login Verification Code." If you continue experiencing difficulties, explore additional troubleshooting tips for receiving emails from Greater Giving or reach out to our support team at 866-269-8151 or support@greatergiving.com.

What if I no longer have access to my verified email?

If MFA has not yet been enabled for your organization, ask your organization's admin user(s) to update your email address within the software. If MFA has been enabled for your organization, then your organization admin user(s) will need to create a new user account for the new email address. This can be done from the Organization Home for the Event Software and the Home for Online Payments. For more information see Event Software: Adding or Editing Users or Online Payments: Managing your Accounts. If no one within your organization has admin access please contact our support team at 866-269-8151 or support@greatergiving.com.

What happens if I can't sign in to my account?

Our team is available to assist! Contact us at 866-269-8151 or support@greatergiving.com.


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