Text to Donate Best Practices and FAQ

Text to Donate is a simple tool that allows your guests and Supporters to text a number, get an automatic reply that invites them to a make a donation to your organization. We have compiled a short list of some best practices and frequently asked questions below along with a video that discusses what Text to Donate is, how it works, recommended use cases, and how to set it up.

Best Practices:

  • Keep it simple - A simple donation page is often a better choice. Since guests will be using their mobile device, we really only recommend adding a few things to your donation page.
  • Use a Friendly URL - This is a highly recommended option when using text to donate. Because the text message received will have the URL to your donation page, we recommend Adding a Friendly URL to make the URL shorter.
  • Customize Your Receipt - Since a text message is kind of stiff to begin with, customize the receipt email your Supporter receives. This can be done in the same area when you create the page, and the steps can be found under Confirmation Emails on Creating a Registration Page.

Explore some fantastic Online Payment donation sites designed by clients and discover new ideas you can implement on your own donation pages by downloading our Online Payments Page: Client Examples PDF.

Frequently Asked Questions:

  • How do I add Text to Donate?
    • Check out our article on How to Set Up Text to Donate for a full write up, but in very simple terms:
      • Create your donation page.
      • Request Text to Donate using our form in the Contact Us menu.
      • Begin issuing your keyword and shortcode to guests!
  • Can my organization use Text to Donate?
    • Any current Greater Giving customer with an active agreement for Online Payments (Project Website) can currently request Text to Donate, as long as you are an authorized person and have created a Greater Giving Donation Page.
  • Can we customize the shortcode we send text messages to?
    • At this time the shortcode is 366283. There is no timeline on adding additional shortcodes at this time.
  • How many keywords does my organization get?
    • Each organization gets 2 keywords at no cost. These keywords are not case sensitive (DEMO is the same as Demo is the same as dEmO) and can be used for a year.
  • Can you save a keyword for us until we are ready?
    • Currently keywords are on a first come first serve basis. We are unable to guarantee or hold a keyword for you until we have

Was this article helpful?
7 out of 10 found this helpful